Google has confirmed the presence of a problem causing unexpected disconnections from the WiFi network on second-generation Chromecast devices and Chromecast Audio. In light of this situation, the company is working on a solution through its team of engineers.
To mitigate the impact of this issue, some recommendations have been provided that users can follow while waiting for the official update. Suggested actions include restarting both the Chromecast and the router, and manually reconnecting the device to the WiFi network.
Additionally, it is advised to check for updates in the Google Home app, change the WiFi band if possible, and disable IPv6 in the router's configuration, as this could be causing conflicts with the affected Chromecast devices.
The company has thanked users for their reports and has recommended avoiding a factory reset, as this could worsen the situation. Google will provide specific instructions to restore the functionality of the Chromecasts once the issue has been resolved.
For now, users have been directed to a technical support forum where they can get updates on the problem, although no exact date has been specified for the implementation of a definitive solution.
