A café customer has sparked controversy by leaving a negative review regarding an experience related to the charge of an infusion. The situation went viral when influencer Jesús Soriano shared the dialectical exchange between the customer and the owners of the establishment.
In her review, the customer explains that she ordered an infusion, but the café staff suggested changes several times. In response, the establishment defended its actions by pointing out that she was mistakenly charged the price of a special infusion as if it were normal. Despite offers to resolve the issue, the customer remained steadfast.
The controversy escalated when the customer described the service received as a "backstabbing," arguing that she was unable to drink the beverage she requested. In contrast, the business argued that the customer used their facilities for 45 minutes and refused to accept the proposed solutions.
The situation has sparked debate on social media, with divided opinions on who is right in this conflict. Both the customer and the café have defended their positions, highlighting the importance of valuing the work of businesses in the hospitality sector and mutual respect between customers and establishments.
